Privacy Policy

This Privacy Policy explains how Cleanly ("Cleanly," "we," "us," or "our") collects, uses, and protects information when you use our website and cleaning-business management software (the "Service"). By using the Service, you agree to the practices described here.

Information we collect

Account information you provide when you sign up or request a demo — such as your name, business name, email address, and team size.

Operational data you enter into the Service, including clients, jobs, schedules, crew details, quotes, and invoices.

Payment information processed through our third-party payment providers. We do not store full card numbers on our servers.

Usage and device information collected automatically, such as your IP address, browser type, pages visited, and how you interact with the Service.

How we use your information

To provide, maintain, and improve the Service and its features.

To process transactions, send invoices, and facilitate payments on your behalf.

To communicate with you about your account, respond to support requests, and send service updates.

To understand how the Service is used so we can make it better, and to keep it secure and prevent fraud.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate the Service (such as hosting, payment processing, and email delivery), and only to the extent needed to perform those functions.

We may disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time, subject to legal and accounting obligations that require us to retain certain records.

Security

We use industry-standard safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, but we work hard to protect your data and review our practices regularly.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@cleanlyhq.com.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work properly without them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated policy.