Delete your Cleanly account

1. Delete your account yourself

Sign in at app.cleanlyhq.com, open Profile, and choose Delete my account. You will be asked to type your name to confirm — or your business name, if you are its only owner. Deletion starts immediately and you are signed out.

2. Or ask us to delete it for you

Email support@cleanlyhq.com from the address on your account with the subject "Delete my account". We confirm it is you, delete the account, and email you when it is done — within 30 days, and usually much sooner. Use this route if you signed up in the mobile app and cannot sign in on the web.

3. What gets deleted

Your profile, sign-in credentials, active sessions, notifications, and your membership of every team you belong to.

If you are the only owner of a business, that business is deleted too, along with everything in it: jobs, schedules, clients, conversations, photos, forms, quotes, invoices, and payment records. Businesses that have another owner keep running without you.

4. What we keep

Nothing tied to you stays in the product. Records that tax and accounting law requires us to hold, such as transaction records kept by our payment processor, are retained for the period the law sets and then destroyed.

5. Before you delete

Deleting is permanent and cannot be undone. Export or save anything you still need first — there is no way for us to restore an account after it is gone.

6. Questions

Email privacy@cleanlyhq.com with any question about your data, or support@cleanlyhq.com if something is not working and you would rather fix it than leave.